Terms of Service

GRANGRAN LTD TERMS AND CONDITIONS

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(Last Updated December 06, 2021) 

 

  1. Overview and who we are

  2. Who do these Terms of Service apply to

  3. Our Site and Services

  4. We do not provide medical services or advice

  5. Who can use our Site

  6. We are not responsible for devices on which you can use GG Care

  7. Changes to these Terms of Service

  8. Changes to or unavailability of our Site

  9. Information about you and your privacy

  10. Rules about linking to our Site 

  11. Our material and how you can use it

  12. Copyright complaints

  13. Ending your use of our Site and the GG Care Services

  14. Third party content

  15. Uploading content to our Site

  16. User Content and conduct

  17. Acceptable use conditions

  18. Our responsibility for loss or damage suffered by you

  19. Which laws apply to these Terms of Service and where you can bring proceedings

  20. Other important terms

1. Overview and who we are

 

Thank you for your interest in GG Care. GranGran Ltd is a private limited company registered in England and Wales under company number 12533472 and has its registered office at 85 Great Portland Street, London, England, W1W 7LT (referred to as "GG Care" or "we" or "us" or "the Company" in these terms and conditions). The following terms and conditions (the "Terms of Service") apply to your use of our site at www.gg.care (the "Site"), whether you are a guest or a registered user (referred to as a "User" in these Terms of Service).

 

Please read very carefully these Terms of Service. These are the rules for using our Site. By using the Site, or by clicking to accept or agree to the Terms of Service when this option is made available, you accept and agree to be bound and abide by these Terms of Service. 

 

If you do not agree to the Terms of Service, you must not use our Site.

 

To contact us, please email us at: contact@gg.care

2. Who do these Terms of Service apply to

 

These Terms of Service apply to you if you are a User but they will also apply to you if you are a family member or professional caregiver (a "Caregiver") using the Site and the GG Care Services on behalf of someone you are providing care to who will also be accessing the Site and GG Care Services (a "Care Resident"). 

 

3. Our Site and Services 

 

GG Care is a platform that uses Voice Assistant Technology such as Amazon Alexa to help people with dementia live independently in their homes (the "Services").

 

4. We do not provide medical services or advice 

 

We do not provide medical care, medical services, or medical advice. You as User or Caregiver understand that the GG Care Service is not intended to be a substitute for in-person care nor for professional medical advice, diagnosis, or treatment of any kind. You must always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or treatment.

 

If you are a Caregiver who has decided to use the GG Care Service on behalf of a Care Resident who is unable to read, understand or agree to these Terms of Service, then you should seek the advice the Care Resident's physician or other qualified health provider with any questions you may have regarding a medical condition or treatment and the appropriateness of the Services.

 

The GG Care Services are intended only as a tool to remind Users of certain tasks and to provide entertainment. Your use of the GG Care Services does not establish a health care provider/patient relationship or any other comparable relationship, between the Care Resident or Caregiver and a licensed health care provider.

 

Please call the local emergency telephone number or your health care provider if you believe that you or, where applicable the Care Resident, are experiencing a medical emergency or if you need urgent care.

 

5. Who can use our Site

 

You must be at least 18 years of age to access or use our Site. If you are accessing or using our Services on behalf of another person, you represent that you are authorized to accept these Terms of Service on that person's behalf and that you and that the person shall be jointly responsible to us if you or the other person violates these Terms of Service.

 

6. We are not responsible for devices on which you can use GG Care

 

GG Care-enabled devices are provided by third-parties and are not provided by GG Care. These devices which include voice recognition and text-to-speech capabilities are provided by third-party manufacturers for example, Amazon Alexa enabled devices amongst others. 

 

GG Care is not responsible for these devices. Please ensure you carefully read and understand any other terms and conditions which may apply between you and any third party from who you have purchased your device. 

 

7. Changes to these Terms of Service

 

We make changes to these Terms of Service from time to time. Each time you use our Site, please check "last updated" at the top of this page to make sure you understand the terms which currently apply. If you do not agree to the amended terms, you must stop using the Site immediately.

 

8. Changes to or unavailability of our Site

We may update and change our Site and the GG Care Services from time to time to reflect our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

 

9. Information about you and your privacy 

Your privacy is important to us. You should carefully read our Privacy Policy to understand how we collect, use and share information about you. You should also read our Cookie Policy to understand how we use cookies within the Service.

 

10. Rules about linking to our Site

 

You must not link to our Site unless we've given you written permission to do so. 

 

11. Our material and how you can use it

 

Unless otherwise indicated, the Services, the Site contents and any other materials relating to the Services, including, the GG Care logo and trademarks, and all designs, text, graphics, pictures, videos, information, data, software, sound files and other files, and the selection and arrangement thereof, (the "GG Care Materials") belong to us or our licensors and are protected by law. All such rights are reserved.

 

You may use the GG Care Materials to access and use the Services but you must not use the GG Care Materials for any other reason, including for commercial purposes, unless we give you a licence to do so.  

 

12. Copyright Complaints

 

If you believe that anything on the GG Care Portal or Site infringes upon any copyright which you own or control, you may file a notification of such infringement with our Designated Agent as set out below.

 

For the requirements of a proper notification.

 

Name of Designated Agent: Copyright Team
Address: 85 Great Portland Street, London W1W 7LT

 

E-Mail Address:  contact@gg.care

 

You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and reasonable legal fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

 

13. Ending your use of our Site and the GG Care Services

 

We can temporarily or permanently suspend or terminate your account or use of our Site and the Services without notice immediately if the grounds for us doing this are serious - for example there is a real risk of loss or harm if our agreement were to continue. For any other reason, we will provide you with reasonable notice of termination or suspension. 

 

14. Third Party Content

 

GG Care may provide third party content on the Site and may provide links to web pages and content of third parties ("Third Party Content"). GG Care does not control, endorse or adopt any Third Party Content and any inclusion of such Third Party Content should not be interpreted as approval by us of that Third Party Content. 

 

15. Uploading content to our Site

 

You understand and agree that you are solely responsible for any user content that you create, add, modify, or submit ("User Content"). Any User Content and/or voice dialogs that are configured or transmitted from the GG Care Portal to a Care Resident's Voice Assist Technology are solely the responsibility of the Caregiver configuring them. If you choose to use any pre-configured dialogs that the GG Care may offer, you are solely responsible for ensuring that they are appropriate and applicable for the Care Resident and assume all risk of using them. We do not warrant the accuracy or appropriateness of any GG Care voice dialogs offered for individual use or other User Content created, configured, or submitted by you or any other GG Care User.

 

GG Care is not a health care provider and the Services are not defined as a medical device or other "covered entity" for purposes of the MHRA (Medical & Healthcare products Regulatory Agency). Therefore, we do not represent that the Services comply with MHRA's privacy and security rules. You understand that the dialogs that you create or choose may be transmitted in an unencrypted form over WiFi networks and over the internet, and that they will be transmitted or collected audibly by the GG Care-enabled Device. You acknowledge and assume the risks of using the Services to transmit information that may be sensitive information or "special category personal data". You consent to our processing and transmission of all such content in the course of using the Services.  

 

16. User Content and Conduct

 

The following content standards apply to any and all User Content. The User Content must not:

 

  • Contain any dialogs which a reasonable person would consider defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.

  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service.

  • Be intended or likely to deceive any person, especially, but not only, a Care Resident.

  • Promote any illegal activity, or advocate, promote or assist any unlawful act.

  • Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person, especially, but not only, a Care Resident.

  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or organization.

  • Involve commercial activities or sales, including without limitation contests, sweepstakes and other sales promotions, or advertising.

  • Create the impression that any User Content originates from GG Care, or any other person or entity other than the Caregiver, if it does not.

  • Infringe the intellectual property of others.

 

17. Acceptable Use Conditions

 

The Acceptable Use Conditions are as follows:

  1. You agree to use the Site and access the GG Care Materials only for lawful purposes and your use of the Site and GG Care Materials is in no way unlawful or fraudulent;

  2. You agree not to use or access the Site or the GG Care Materials for the purpose of harming or attempting to harm minors in any way;

  3. You agree not to alter or modify any part of the Site or the GG Care Materials;

  4. You agree not to (and will not attempt to) circumvent, disable or otherwise interfere with any security related features of the site or any features that (i) prevent or restrict use or copying of content or (ii) enforce any limitations on you, the use of the Site or access to the GG Care Materials;

  5. You agree not to knowingly transmit any data or send or submit any content that contains viruses, Trojan horses, worms, time-bombs, key-stroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

  6. You agree not to use or access the Site or GG Care Materials for any commercial uses

  7. You agree to use the Site and access the GG Care Materials in a way which does not infringe the rights of third parties or restrict or prevent anyone else's use and enjoyment of the Site and GG Care Materials;

  8. You agree not to post, upload, email or otherwise transmit to or otherwise cause us to email, transmit or otherwise distribute chain letters, surveys or studies, calls to action, junk mail, pyramid schemes, incentives (monetary or click-based), spimming or spamming, or bulk communications of any kind, whether or not for commercial or non-commercial purposes;

  9. You will not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Site or app (including without limitation the GG Care Materials) for any other purpose other than as permitted by these Terms of Service without our prior written consent;

  10. You agree not to use the Site or the GG Care Materials in any manner intended to damage, disable, overburden or impair any GG Care server or the network(s) connected to any GG Care server, or infringe any requirements, procedures, policies or regulations of any servers or networks connected to the Site; 

  11. You agree not to use any high volume, automated, or electronic means to access the Site or the Contents (including without limitation robots, spiders or D:DOS); and

  12. You agree not to access or attempt to access any other Visitor or User's account or falsely state, impersonate, or otherwise misrepresent your identity, including but not limited misrepresenting your affiliations with a person or entity, past or present;

 

 

 

 

18. Our responsibility for loss or damage suffered by you

 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

 

We do not voluntarily accept responsibility for any loss or damage:

  • that was not caused by our breach of these Terms of Service; or

  • that was not, at the time you agreed to these Terms of Service, a reasonably foreseeable consequence of us breaching these Terms of Service (loss or damage is foreseeable if either it is obvious that it will happen or if, at the time these Terms of Service were entered into, both we and you knew it might happen). 

 

You agree not to use our Site and Services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

 

19. Which laws apply to these Terms of Service and where you can bring proceedings

 

These Terms of Service are governed by the laws of England and you can bring proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts. If you live outside of the jurisdiction of the United Kingdom, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

 

If you have a dispute with us relating to the GG Care Service or anything we do, in the first instance please contact us at contact@grangran.com and attempt to resolve the dispute with us informally.

 

20. Other important terms

 

Each of the paragraphs in these Terms of Service operates separately. If any paragraph of these Terms of Service is found by a court or other authority to be illegal then the remaining paragraphs will remain in full force and effect.  

 

Nobody else has any rights under these Terms of Service. This contract is between you and us. No other person shall have any rights to enforce any of its terms.